Terms and Conditions
In this agreement the terms have the following meanings:
- "Customer" means the user or buyer purchasing a product from The Bathroom Range Ltd.
- "Supplier" means any supplier who The Bathroom Range Ltd markets the products of.
- "Agreement" means the contract between The Bathroom Range Ltd and the Customer to which these conditions will apply.
- "Product" is the item that The Bathroom Range Ltd will market on behalf of the Supplier.
This Agreement shall apply to all Products purchased by a Customer via the The Bathroom Range Ltd web site. By agreeing to these Terms your statutory rights are not affected.
All online transactions are in £GBP and are processed by Stripe. Stripe provides a secure purchasing environment online and handles all credit and debit card payments.
We accept all major credit and debit cards including: Visa, Visa Delta, Visa Electron, MasterCard, Switch, Maestro, Solo, Diners and JCB.
Once your order is complete and you successfully submit payment through the Stripe service you will receive an e-mail with confirmation of your order. This means that your bank has authorised the transaction.
When an order is placed The Bathroom Range Ltd will send a confirmation order to the Supplier. The item will be delivered direct from the Supplier to the Customer. The Supplier will add their contact details to the delivery note. This is the point of contact if there is any problem with the order.
When the Product has been dispatched the Supplier will notify The Bathroom Range Ltd.
Delivery timescales vary depending on each product and can be checked within the shopping bag. Most of our products are made to order and will therefore be handmade on placement of an order by the customer. These orders normally take up to 14 days to deliver within the UK and up to 28 days to deliver Internationally.
If for any reason you wish to return your purchase, we will offer a refund or an exchange as long as this is requested within 14 days of receiving your order. Goods must be returned to the Supplier in perfect condition and accompanied by this order confirmation. The Bathroom Range Ltd is not liable for postage, shipping or taxes due on returned goods. Please take into account postage and shipping times when returning goods.
We recommend using Recorded or Special Delivery when returning products since The Bathroom Range Ltd and the Supplier will not be responsible for Products lost or damaged in transit. Postage will be refunded only if Products are faulty or an error has been made on the part of the Supplier or The Bathroom Range Ltd.
Cancellation of an Order
If for any reason you wish to cancel your order please e-mail [email protected] detailing your order number.
The Bathroom Range Ltd is VAT Registered at present.
Customs and tax charges may be applicable for shipping to countries out with the European Union (EU). The Bathroom Range Ltd endeavour to put the correct Customs Clarifications / Commodity Codes on parcels. However, we cannot be held responsible for import duties and charges.
Intellectual Property & Copyright
All Products distributed by the Supplier will remain the Supplier's intellectual property. Any Design produced by a Supplier carries a copyright and cannot be reproduced without written consent.
The Customer will not hold The Bathroom Range Ltd responsible for any infringement of copyright relating to copy contained within a Product.
It is the Supplier's responsibility to ensure that any Product Design is lawful, does not infringe any Copyright or any other laws.
Alterations to Terms of Business
The Bathroom Range Ltd reserves the right to alter these Terms of Business at any time and will replace the Terms of Business on our site when we do so.
Safe Online Shopping
Surveys continue to show that uncertainty about traders' legal responsibilities and problems in obtaining redress when transactions go wrong are particular barriers to consumer trust on the internet.
Information for consumers about online shopping is available from many sources, including the Consumer Direct web site and the Office of Fair Trading, as well as consumer organisations, magazines and other media.
These conditions and all other express terms of contract shall be governed and construed in accordance with the laws of England and Wales.
Suggestions or Comments
If you have any suggestions or comments please email [email protected] or call us on 01254 461111
Alternatively you can phone or write to us:
The Bathroom Range Ltd
Unit 5, Audley Hall Mill, Dickens St, Blackburn, BB1 1RN